{"id":"u384","name":"Get a stuck CRA benefit or a CRA service problem reviewed: the Taxpayers' Ombudsperson (after CRA's Service Feedback)","help":"direct","type":"institution","typeLabel":"Ombudsperson","what":"The Office of the Taxpayers' Ombudsperson reviews complaints about the service the Canada Revenue Agency gives, for example a benefit payment delayed past the CRA's service standard. First complain to CRA's Service Feedback Program and wait for its reply; if issues stay unresolved or you are not satisfied, fill out the online complaint form, or the PDF form to mail or fax. If waiting would cause you undue hardship, say clearly how. It reviews service only, not tax or benefit decisions themselves, has no direct access to your CRA account and cannot change it; a complaint about Service Canada goes to the Office for Client Satisfaction instead.","forWhom":"People across Canada with an unresolved service complaint about the CRA after its Service Feedback Program has answered, or who are not satisfied with that answer.","cost":null,"tags":["taxpayers ombudsperson","cra complaint","cra service complaint","benefit stuck","service feedback"],"topics":["money","legal"],"place":{"label":"Canada-wide","country":"Canada","cc":"CA","region":null,"city":null,"scope":"country"},"website":"https://www.canada.ca/en/taxpayers-ombudsperson.html","sources":["https://www.canada.ca/en/taxpayers-ombudsperson/services/submit-complaint/complaints-review.html","https://www.canada.ca/en/taxpayers-ombudsperson.html","https://www.canada.ca/en/taxpayers-ombudsperson/services/submit-complaint.html","https://www.canada.ca/en/taxpayers-ombudsperson/corporate/general-enquiries.html","https://www.canada.ca/en/taxpayers-ombudsperson/services/complaint-process-and-review.html"],"checked":"2026-10-14","added":"2026-10-14","verified":"checked","checkEvery":90,"deadline":null,"deadlineNote":null,"status":"listed","serves":"all","provider":{"name":"Office of the Taxpayers' Ombudsperson","url":"https://www.canada.ca/en/taxpayers-ombudsperson.html","source":"https://www.canada.ca/en/taxpayers-ombudsperson.html","read":"2026-10-14"},"routes":[{"kind":"Application form","url":"https://www.canada.ca/en/taxpayers-ombudsperson/services/submit-complaint.html","value":null,"seen":"2026-10-14","source":"their own site"},{"kind":"Contact page","url":"https://www.canada.ca/en/taxpayers-ombudsperson/corporate/general-enquiries.html","value":null,"seen":"2026-10-14","source":"their own site"},{"kind":"Office phone","url":null,"value":"1-866-586-3839","seen":"2026-10-14","source":"their own site"}],"primaryRoute":{"kind":"Application form","url":"https://www.canada.ca/en/taxpayers-ombudsperson/services/submit-complaint.html","value":null,"seen":"2026-10-14","source":"their own site"},"routeCount":3,"channels":[{"kind":"website","url":"https://www.canada.ca/en/taxpayers-ombudsperson.html","label":"Website","reach":null,"unit":null,"seen":"2026-10-14","source":"their own site"}],"spaceCount":1,"spacesSeen":"2026-10-14","phone":"1-866-586-3839","contact":{"email":null,"url":"https://www.canada.ca/en/taxpayers-ombudsperson.html","route":"Application form"},"qualify":["Complained to CRA's Service Feedback Program first and got its answer","Issues still unresolved, or not satisfied with the answer"],"needs":["The online complaint form, or the PDF form by mail or fax","How waiting would cause you undue hardship, if it would"],"reach":0.02,"reachGroups":[],"reachBasis":"only after a complaint to the CRA's own Service Feedback Program","reachSet":"2026-10-14","steps":[],"languages":[],"welcomes":[],"reachNum":null,"reachUnit":null,"reachKind":"none","reachSource":null,"reachSeen":null,"intents":{"reach":false,"grow":null,"job":false,"volunteer":false,"specialist":null,"opps":false,"housing":false,"money":true,"info":false,"marriage":false},"country":"CA","region":"CA","currency":"CAD","lang":"en","shelf":"consumer-rights","audiences":["anyone"],"reachKey":"narrow","kind":"service","need":"other","payer":"government","hidden":false,"amountKind":"none","dates":{"deadline":"","opens":"","closes":"","nextPayment":""},"aliases":["cra complaint","benefit stuck","cra ombudsman","taxpayers ombudsman","cra not answering","service feedback"],"reverses":"The CRA's service went wrong, for example a benefit delayed past its service standard, and its Service Feedback Program did not settle it.","amount":null,"page":"/o/get-a-stuck-cra-benefit-or-a-cra-service-problem-reviewed-the-taxpayers/","stale":false,"staleDays":0,"checkedNote":"Facts read from the source pages on 2026-10-14; spaces read from their site on 2026-10-14; re-checked every 90 days.","spaces":[{"kind":"website","label":"Website","url":"https://www.canada.ca/en/taxpayers-ombudsperson.html","reach":null,"unit":null,"seen":"2026-10-14","note":null}],"missing":["organization email (not published on their pages)","follower or subscriber counts (platform pages do not expose them to readers; ask the organization or check the platform)","what they welcome from outside parties (their pages do not say)","audience number for the organization as a whole (not public)"]}