{"id":"u429","name":"Ask the CRA to cancel or waive penalties and interest (taxpayer relief)","help":"direct","type":"program","typeLabel":"Program","what":"When events beyond your control stopped you from meeting your tax obligations, the CRA may grant relief of penalties and interest. The page links a self-evaluation tool to check whether you should apply. The CRA warns processing is slow right now.","forWhom":"People whose tax penalties or interest came from events beyond their control.","cost":null,"tags":["CRA","penalties","interest","tax relief","community help"],"topics":["money","bills","legal"],"place":{"label":"Canada-wide","country":"Canada","cc":"CA","region":null,"city":null,"scope":"country"},"website":"https://www.canada.ca/en/revenue-agency/services/about-canada-revenue-agency-cra/complaints-disputes/cancel-waive-penalties-interest.html","sources":["https://www.canada.ca/en/revenue-agency/services/about-canada-revenue-agency-cra/complaints-disputes/cancel-waive-penalties-interest.html"],"checked":"2026-10-15","added":"2026-10-15","verified":"checked","checkEvery":90,"deadline":null,"deadlineNote":null,"status":"listed","serves":"all","provider":{"name":"Canada Revenue Agency","url":"https://www.canada.ca/en/revenue-agency.html","source":"https://www.canada.ca/en/revenue-agency/services/about-canada-revenue-agency-cra/complaints-disputes/cancel-waive-penalties-interest.html","read":"2026-10-15"},"routes":[{"kind":"Official page and self-evaluation tool","url":"https://www.canada.ca/en/revenue-agency/services/about-canada-revenue-agency-cra/complaints-disputes/cancel-waive-penalties-interest.html","value":null,"seen":"2026-10-15","source":"their own site"}],"primaryRoute":{"kind":"Official page and self-evaluation tool","url":"https://www.canada.ca/en/revenue-agency/services/about-canada-revenue-agency-cra/complaints-disputes/cancel-waive-penalties-interest.html","value":null,"seen":"2026-10-15","source":"their own site"},"routeCount":1,"channels":[{"kind":"website","url":"https://www.canada.ca/en/revenue-agency/services/about-canada-revenue-agency-cra/complaints-disputes/cancel-waive-penalties-interest.html","label":"Website","reach":null,"unit":null,"seen":"2026-10-15","source":"their own site"}],"spaceCount":1,"spacesSeen":"2026-10-15","phone":null,"contact":{"email":null,"url":"https://www.canada.ca/en/revenue-agency/services/about-canada-revenue-agency-cra/complaints-disputes/cancel-waive-penalties-interest.html","route":"Official page and self-evaluation tool"},"qualify":["Penalties or interest on a CRA account","Caused by events beyond your control"],"needs":["Your reasons","Supporting documents"],"reach":0.02,"reachGroups":[],"reachBasis":"given with the entry","reachSet":"2026-10-15","steps":["Try the self-evaluation tool on the page.","Apply through the CRA with your reasons and documents."],"languages":[],"welcomes":[],"reachNum":null,"reachUnit":null,"reachKind":"none","reachSource":null,"reachSeen":null,"intents":{"reach":false,"grow":null,"job":false,"volunteer":false,"specialist":null,"opps":false,"housing":false,"money":true,"info":false,"marriage":false},"country":"CA","region":"CA","currency":"CAD","lang":"en","shelf":"debt","audiences":["anyone"],"payer":"government","hidden":false,"reachKey":"narrow","kind":"opportunity","offer":"free-service","amountKind":"none","dates":{"deadline":"","opens":"","closes":"","nextPayment":""},"amount":null,"page":"/o/ask-the-cra-to-cancel-or-waive-penalties-and-interest-taxpayer-relief/","stale":false,"staleDays":0,"checkedNote":"Facts read from the source pages on 2026-10-15; spaces read from their site on 2026-10-15; re-checked every 90 days.","spaces":[{"kind":"website","label":"Website","url":"https://www.canada.ca/en/revenue-agency/services/about-canada-revenue-agency-cra/complaints-disputes/cancel-waive-penalties-interest.html","reach":null,"unit":null,"seen":"2026-10-15","note":null}],"missing":["organization email (not published on their pages)","office phone (not published on the pages we read)","follower or subscriber counts (platform pages do not expose them to readers; ask the organization or check the platform)","what they welcome from outside parties (their pages do not say)","audience number for the organization as a whole (not public)"]}