{"id":"u516","name":"Phone, internet or TV problem your provider will not fix: free complaint help from the CCTS (Canada-wide)","help":"direct","type":"opportunity","typeLabel":"Opportunity","what":"The CCTS helps settle disputes with phone, internet and TV providers. You use it after your provider has had a chance to fix the problem. The service is free.","forWhom":"Customers of phone, wireless, internet or TV providers with a problem that is not solved.","cost":"Free","tags":[],"topics":["bills","legal"],"place":{"label":"Canada-wide","country":"Canada","cc":"CA","region":null,"city":null,"scope":"country"},"website":"https://www.ccts-cprst.ca/","sources":["https://www.ccts-cprst.ca/"],"checked":"2026-10-19","added":"2026-10-19","verified":"checked","checkEvery":30,"deadline":null,"deadlineNote":null,"status":"unknown","serves":"all","provider":{"name":"Commission for Complaints for Telecom-television Services (CCTS)","url":"https://www.ccts-cprst.ca/","source":"https://www.ccts-cprst.ca/","read":"2026-10-19"},"routes":[{"kind":"Application form","url":"https://www.ccts-cprst.ca/","value":null,"seen":"2026-10-19","source":"their own site"}],"primaryRoute":{"kind":"Application form","url":"https://www.ccts-cprst.ca/","value":null,"seen":"2026-10-19","source":"their own site"},"routeCount":1,"channels":[{"kind":"website","url":"https://www.ccts-cprst.ca/","label":"Website","reach":null,"unit":null,"seen":"2026-10-19","source":"their own site"}],"spaceCount":1,"spacesSeen":"2026-10-19","phone":null,"contact":{"email":null,"url":"https://www.ccts-cprst.ca/","route":"Application form"},"qualify":["Problem with phone, internet or TV","Provider had a chance to fix it","Provider must take part in CCTS"],"needs":["Details of the problem","Bills or emails with your provider"],"reach":1,"reachGroups":["anyone"],"reachBasis":"given with the entry","reachSet":"2026-10-19","steps":["Tell your provider about the problem and give it a chance to fix it.","Go to the CCTS website and use the complaint form.","Work with the CCTS and your provider to solve it."],"languages":[],"welcomes":[],"reachNum":null,"reachUnit":null,"reachKind":"none","reachSource":null,"reachSeen":null,"intents":{"reach":false,"grow":null,"job":false,"volunteer":false,"specialist":null,"opps":true,"housing":false,"money":false,"info":false,"marriage":false},"country":"CA","region":"CA","currency":"CAD","lang":"en","audiences":["anyone"],"payer":"community","reachKey":"anyone","hidden":false,"kind":"opportunity","offer":"money","amountKind":"none","dates":{"deadline":"","opens":"","closes":"","nextPayment":""},"shelf":"consumer-rights","level":"nonprofit","amount":null,"page":"/o/phone-internet-or-tv-problem-your-provider-will-not-fix-free-complaint/","stale":false,"staleDays":0,"checkedNote":"Facts read from the source pages on 2026-10-19; spaces read from their site on 2026-10-19; re-checked every 30 days.","spaces":[{"kind":"website","label":"Website","url":"https://www.ccts-cprst.ca/","reach":null,"unit":null,"seen":"2026-10-19","note":null}],"missing":["organization email (not published on their pages)","office phone (not published on the pages we read)","follower or subscriber counts (platform pages do not expose them to readers; ask the organization or check the platform)","what they welcome from outside parties (their pages do not say)","audience number for the organization as a whole (not public)"]}