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What you get

Ombudsman Toronto helps resolve complaints from people who feel they were treated unfairly or got unfair service from the City. It oversees all City of Toronto divisions and most of its agencies, boards and corporations, including Toronto Community Housing, Toronto Seniors Housing, the City-run housing waitlists, emergency shelters and the administration of Ontario Works benefits. It is an office of last resort: first raise the complaint with the City division, agency or corporation and take it to the City's final answer; then complain by the online form, email, phone, relay service, fax, mail or a booked visit. When its review is done it explains its findings, actions and recommendations. Free, independent and confidential; another person can complain for you with your permission.

Who qualifies:

  • Treated unfairly by a City division, agency, board or corporation
  • Took the complaint through the City's process to its final answer

What you need to apply:

  • The City's final answer in writing
  • The online form, or an email, call, fax, letter or a booked visit

Ombudsman in Toronto.

Legal helpHousing & rentMoney, grants & charity

Details

How to reach them

  1. Go to their application form.
  2. Tell them what you need.
  3. Come back here and tell us if they answered.

Other ways, if that one is quiet

Where else they are

Their website is ombudsmantoronto.ca.

Good to know

  • For whomAnyone who interacts with City of Toronto services, even if they do not speak English or live in Toronto, once they have the City's final answer.
  • CostFree

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We read this on their own website on October 14, 2026. Read from: ombudsmantoronto.ca, ombudsmantoronto.ca/how-to-make-a-com..., ombudsmantoronto.ca/how-we-work, ombudsmantoronto.ca/who-we-oversee, ombudsmantoronto.ca/about-us, ombudsmantoronto.ca/legal-mandate.

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