RentSafeTO: Apartment Building Standards (City of Toronto)
RentSafeTO: Apartment Building Standards (City of Toronto) is a free service run by the City of Toronto for tenants in Toronto apartment buildings with 3 or more storeys and 10 or more units. Checked on the official page on October 4, 2026.
You likely qualify if: Tenants in Toronto apartment buildings; 3+ storeys and 10+ units; Not condos, townhomes or units in a house.
Ongoing. Your landlord must respond to urgent requests (electricity, gas, heat, water, building security) within 24 hours and to other requests within 7 days. After you complain through 311, the City responds to urgent complaints within 24 hours and to other complaints within 5 to 10 days.
Free. Never pay anyone to apply.
Call 311Send to someone who needs thisChecked on October 4, 2026 on the official page
We last read this on October 4, 2026. That was a while ago, so please check their own website before you rely on it, and tell us below if something changed.
A City of Toronto bylaw enforcement program that makes apartment building owners keep their buildings in good repair. If your landlord does not fix problems like plumbing, leaky ceilings, pests, low or no heat, or problems in common areas, you can ask the City to investigate through 311
If a bylaw officer finds a violation, the City can give notices and orders to comply, charge fees, lay charges or do the repair work itself.
Who qualifies
Tenants in Toronto apartment buildings with 3 or more storeys and 10 or more units. Condo buildings, townhomes and units in a private home (basement or main floor apartments) are not part of RentSafeTO. In all Toronto rental units, landlords must keep the heat at 21 degrees Celsius or more from October 1 to May 15.
You likely qualify if:
- Tenants in Toronto apartment buildings
- 3+ storeys and 10+ units
- Not condos, townhomes or units in a house
How to apply
- Apply on their website.
- Questions? 311@toronto.ca
- Come back here and tell us if it worked.
Other ways, if that one is quiet
Where else they are
Their website is toronto.ca/.../rentsafeto-for-tenants.
Good to know
- CostFree
- LanguagesEnglish
- Their stepsTell your landlord or property manager about the problem first, in writing. You can use the City's service request form for tenants, which comes in many languages. Keep a copy. Give your landlord time to respond: 24 hours for urgent problems like no heat, electricity, gas or water, and 7 days for other repairs. If the problem is not fixed, call 311 or use the 311 mobile app to create a service request. You can also email [email protected]
A bylaw enforcement officer will contact you to get more information and may ask for documents, so keep your written requests, dates and photos.
Did this way in answer?
Talk to a person: call 2-1-1, any time
Something wrong? Tell us
What to bring
- A written request to your landlord first
- Then a 311 service request
Dates
Ongoing. Your landlord must respond to urgent requests (electricity, gas, heat, water, building security) within 24 hours and to other requests within 7 days. After you complain through 311, the City responds to urgent complaints within 24 hours and to other complaints within 5 to 10 days.
Something wrong? Tell us
We read all of this on their own website. If something has changed, tell us here. It takes 20 seconds, needs no account, and nothing is deleted: the old fact stays until a person checks yours.