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What you get

The Office of the Taxpayers' Ombudsperson reviews complaints about the service the Canada Revenue Agency gives, for example a benefit payment delayed past the CRA's service standard. First complain to CRA's Service Feedback Program and wait for its reply; if issues stay unresolved or you are not satisfied, fill out the online complaint form, or the PDF form to mail or fax. If waiting would cause you undue hardship, say clearly how. It reviews service only, not tax or benefit decisions themselves, has no direct access to your CRA account and cannot change it; a complaint about Service Canada goes to the Office for Client Satisfaction instead.

Who qualifies:

  • Complained to CRA's Service Feedback Program first and got its answer
  • Issues still unresolved, or not satisfied with the answer

What you need to apply:

  • The online complaint form, or the PDF form by mail or fax
  • How waiting would cause you undue hardship, if it would

Ombudsperson in Canada-wide.

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Details

How to reach them

  1. Go to their application form.
  2. Tell them what you need.
  3. Come back here and tell us if they answered.

Other ways, if that one is quiet

Where else they are

Their website is canada.ca/en/taxpayers-ombudsperson.html.

Good to know

  • For whomPeople across Canada with an unresolved service complaint about the CRA after its Service Feedback Program has answered, or who are not satisfied with that answer.

Did this way in answer?

Talk to a person: call 2-1-1, any time

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We read this on their own website on October 14, 2026. Read from: canada.ca/.../complaints-review.html, canada.ca/en/taxpayers-ombudsperson.html, canada.ca/.../submit-complaint.html, canada.ca/.../general-enquiries.html, canada.ca/en/taxpayers-ombudsperson/s....

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