Nonprofit
What you get
Free help when your provider will not fix a problem. Try your provider first.
Who can get it
- Problem with phone, internet or TV
- Provider had a chance to fix it
- Provider must take part in CCTS
How to get it
- Tell your provider about the problem and give it a chance to fix it.
Free. Never pay anyone to apply.
Checked by us: October 2026, on the official page.
That was a while ago. Please check their own site before you rely on it.
More details
Phone, internet or TV problem your provider will not fix: free complaint help from the CCTS (Canada-wide)
Run by Commission for Complaints for Telecom-television Services (CCTS).
From the official page
The CCTS helps settle disputes with phone, internet and TV providers. You use it after your provider has had a chance to fix the problem. The service is free.
Who can get it: more
Customers of phone, wireless, internet or TV providers with a problem that is not solved.
How to get it: more
- Go to the CCTS website and use the complaint form.
- Work with the CCTS and your provider to solve it.
Bring: Details of the problem; Bills or emails with your provider.
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Source
Read from: ccts-cprst.ca.
Opportunity in Canada-wide.
Where else they are
Their website is ccts-cprst.ca.
Good to know
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